A Different Kind of Emergency

12/21/2018 (Permalink)

Standing water stood between an HVAC repair tech and repairing a Taylors, SC heater. We were able to extract the water the same day they called us.

Water does not have to rush in from a flood or run down the walls from a busted pipe to be a huge problem. Sometimes it can just sit there unnoticed and then bring your plans to a grinding halt.

A homeowner in Taylors, SC recently learned this lesson after their HVAC system began to have issues shortly after the recent snowstorm. The HVAC system slowly started to shut down, and while the weather in the upstate has been slightly above average for this time of year, the homeowner knew he needed to get this taken care of ASAP. They called a service specialist and made an appointment right before they were planning to go out of town for the holidays and assumed that everything would be ready and repaired soon. The next problem arose when the HVAC tech opened the crawlspace and saw inches of standing water between the entrance and the unit that needed service.

The service tech contacted the homeowner and told them that they could not perform the repairs until the water was removed. And understandably so, there is no way to know how long the water had been there and what type of pollutants had begun to grow, or where the water came from? Was it from the recent snow and rain or a leak from a pipe? The homeowner called SERVPRO of East Greenville County to extract the water from the crawlspace and needed it done quickly. We were able to perform the service the same day, which included laying down a temporary plastic liner, so the HVAC tech was not crawling and working in mud and allowed for the technician to complete the repairs to the HVAC unit that same day. And the homeowner was able to go on their trip without worrying about their family not having heat when they returned home.

The standing water in the crawlspace was a different kind of an emergency, the property was not necessarily in jeopardy, but there was a lot at stake. So be sure to check your crawlspace a few days after a major weather event or water incident inside your home.